Spa Etiquette

Turn off cell phones and pagers.
The Spa is meant to be an escape from hectic everyday life. Please turn off cell phones and pagers so both you and other spa patrons can fully enjoy the peace and quiet the spa offers.

Privacy
With our more personal services such as waxing and massage we do not allow friends or loved ones (spectators) to to sit-in.

Be mindful of other guests.
Others want to enjoy the spa too! Please refrain from holding loud conversations with other spa patrons.

Arrive on time.
If for some reason you are running late, please call and let the spa know. Please be aware that if you are considerably late your service may be cut short as we will likely have other scheduled clients after you.

Canceling a reservation
Our time is our inventory. We work by scheduled appointment so if you book an hour, it is taken off of the books for you (sold to you). Please give the spa a 24 hour cancellation notice. Since we work by appointment there is usually no way to rebook that time on short notice. Each contractor has only 8 hours of inventory per day. If you are booked and don't show or call within 24 you will be charged.

Shaving
Generally, shaving is not recommended prior to any treatments or hair removal services. However, it is recommended that men shave prior to a facial treatment at least 2 hours before the scheduled appointment time.

Gratuities
Gratuities for services are greatly appreciated and can be either given directly to the staff member, or extended at the front desk. There is also a tip line on your sales slip if you are using a credit card. Standard practice for excellent service ranges from a 15-20% gratuity.

Leave the kids at home
The Spa is a place where parents come to relax. Please, make baby-sitting arrangements in advance and come enjoy the Spa without the little ones.

Wear what makes you feel comfortable.
Many spa visitors ask if they should go partially clothed or totally nude, especially when they are having a massage. The answer is simple. Wear whatever feels comfortable. It's all up to you. During massage you will be partially draped with a soft sheet per North Carolina ordinance.

 

 

 

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